international industry 56142
Telephone Call Centers
Overview
This industry comprises (1) establishments primarily engaged in answering telephone calls and relaying messages and (2) establishments primarily engaged in providing telemarketing services, such as promoting products or services by telephone; taking orders by telephone, facsimile, email, or other communication modes; and soliciting contributions or providing information by telephone. Telephone call centers provide these services on behalf of clients and do not own the products or provide the services that they are representing, or they serve other establishments of the same enterprise.
The immediate parent of international industry 56142 is industry group 5614: Business Support Services
2022 NAICS Edition Cross References
- Wholesale or retail sales--are classified in Sector 42, Wholesale Trade, or Sector 44-45, Retail Trade;
- Providing automated data processing services and computing infrastructure for call centers--are classified in Industry 51821, Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services;
- Providing restaurant meal and grocery order and delivery services (i.e., independent order and delivery services)--are classified in Industry 49221, Local Messengers and Local Delivery;
- Providing paging and beeper transmission services--are classified in Industry 51711, Wired and Wireless Telecommunications Carriers (except Satellite);
- Organizing and conducting charitable fundraising campaigns on a contract or fee basis, that may include telephone solicitation services--are classified in Industry 56149, Other Business Support Services; and
- Gathering, recording, tabulating, and presenting marketing and public opinion data, that may include telephone canvassing services--are classified in Industry 54191, Marketing Research and Public Opinion Polling.
Descendants
History
The NAICS editions in which this code was present are indicated below. In the event that a code was changed from the prior edition the equivalent value in that edition is provided for reference.
| Edition | Existed | Equivalent Value |
|---|---|---|
| 2002 | 56142 | |
| 2007 | 56142 | |
| 2012 | 56142 | |
| 2017 | 56142 | |
| 2022 | 56142 |
Standard Industrial Classification (SIC) Mappings
SIC Mappings are not available at the international industry level, a more specific code is required.
SIC mappings are available for 6 digit national industry codes and their sub-descriptions only. For detailed mappings choose the most appropriate six-digit code from the list of descendants.
Insurance Industry Mappings
Mappings are not available at the international industry level, a more specific code is required.
Insurance industry mappings are available for 6 digit national industry codes and their sub-descriptions only. For detailed mappings choose the most appropriate six-digit code from the list of descendants.
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