2022 Edition

national industry 561422

Telemarketing Bureaus and Other Contact Centers

Overview

This U.S. industry comprises establishments primarily engaged in operating call centers that initiate or receive communications via telephone, facsimile, email, or other communication modes for purposes such as: (1) promoting products or services, (2) taking orders, (3) soliciting contributions, and (4) providing information or assistance regarding products or services. Telemarketing bureaus and other contact centers provide these services on behalf of clients and do not own the products or provide the services that they are representing, or they serve other establishments of the same enterprise.

The immediate parent of national industry 561422 is international industry 56142: Telephone Call Centers

2022 NAICS Edition Cross References

  • Answering telephone calls and relaying messages--are classified in U.S. Industry 561421, Telephone Answering Services;
  • Wholesale or retail sales--are classified in Sector 42, Wholesale Trade, or Sector 44-45, Retail Trade;
  • Providing automated data processing services and computing infrastructure for call centers--are classified in Industry 518210, Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services;
  • Providing restaurant meal and grocery order and delivery services (i.e., independent order and delivery services)--are classified in Industry 492210, Local Messengers and Local Delivery;
  • Organizing and conducting charitable fundraising campaigns on a contract or fee basis, that may include telephone solicitation services--are classified in U.S. Industry 561499, All Other Business Support Services; and
  • Gathering, recording, tabulating, and presenting marketing and public opinion data, that may include telephone canvassing services--are classified in Industry 541910, Marketing Research and Public Opinion Polling.

Sub-Descriptions

  1. 561422 - Customer service call centers
  2. 561422 - Floral wire services (i.e., telemarketing services)
  3. 561422 - Online customer service centers
  4. 561422 - Telemarketing bureaus
  5. 561422 - Telemarketing services on a contract or fee basis
  6. 561422 - Telephone call centers (e.g., customer service centers, telemarketing services)
  7. 561422 - Telephone solicitation services on a contract or fee basis
  8. 561422 - Wire services (i.e., telemarketing services), floral

History

The NAICS editions in which this code was present are indicated below. In the event that a code was changed from the prior edition the equivalent value in that edition is provided for reference.

Edition Existed Equivalent Value
2002 561422
2007 561422
2012 561422
2017 561422
2022 561422

Standard Industrial Classification (SIC) Mappings

  1. 5961 - Catalog and Mail-Order Houses
  2. 7389 - Business Services, Not Elsewhere Classified

Insurance Industry Mappings

The US Property and Casualty Insurance Industry may use the following classification descriptions which might encompass national industry 561422, Telemarketing Bureaus and Other Contact Centers:

  1. administrative and support and waste management and remediation service
  2. administrative and support service
  3. business service not otherwise classified
  4. business support service
  5. catalog and mail order house
  6. catalog or premium coupon redemption store
  7. catalog or premium coupon redemption store retail
  8. direct selling organization mail order house
  9. electronic auction
  10. electronic shopping
  11. electronic shopping and mail order house
  12. mail order house
  13. mail order house cheese
  14. mail order house clothing man
  15. mail order house clothing woman
  16. mail order house direct selling organization
  17. mail order house fruit
  18. mail order house not otherwise classified
  19. mail order house retail
  20. mail order house retail only
  21. mercantile not otherwise classified
  22. nonstore retailer
  23. retail store not otherwise classified
  24. retail trade
  25. sale and service organization
  26. sale or service organization
  27. showroom salesperson ny
  28. store catalog or premium coupon redemption store cgl
  29. store mail order house
  30. store no food or drink not otherwise classified nfp
  31. store not otherwise classified no food or drink
  32. store retail
  33. store retail not otherwise classified
  34. store retail store not otherwise classified including service of food not restaurant
  35. store retail store not otherwise classified no service of food
  36. telemarketer
  37. telemarketing
  38. telemarketing and research service
  39. telemarketing bureau and other contact center
  40. telemarketing bureau and other contact center naic
  41. telemarketing firm
  42. telemarketing office
  43. telemarketing service
  44. telephone answering service or telemarketing
  45. telephone call center
  46. telephone sale exclusively

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